FAQ

Frequently Asked Questions

Q1: Are you a real pharmacy, or what?

We are a business that markets health products. We have a real office and shop based in Kediri, East Java, Indonesia.

Q2: Are the drugs you sell official?

Yes, we only get our medicines from wholesalers and distributors who have official licenses to operate in Indonesia.

Q3: Are the products you sell safe to use?

It should be safe, because apart from selling official products, we also partner with health experts such as doctors as advisors in our business.

Q4: Why are there two different types of medicine? Namely types of herbs and types of pharmaceutical drugs.

Initially we only sold herbal products, then as our business grew... then we sold products with types of pharmaceutical drugs.

Q5: Did you receive a prescription?

We are not health experts, but if you already have a prescription from your doctor..maybe we can help find the cure, but you have to reconfirm the product from us to your doctor for examination.

Q6: How much do you charge for shipping?

All shipping costs will be available when you place your order.

Q7: How can I track my order?

Once your order is shipped, we will send your tracking number to the email address you provided. If you can't find your tracking number, you can find it in your order history in your account dashboard.

Q8: What is the payment method?

We accept all major credit or debit cards, Master, Visa, Amex, Discover (Through Paypal Payment System).

Q9: When will you charge me for my order?

When you place an order, the system will automatically direct you to the payment menu.

Q10: Do you sell controlled substances?

Unfortunately, we do NOT sell controlled substances ONLINE.

Q11: Do you take Insurance or Medicare, Medicaid?

We are here to help un-insured or under-insured customers on this site, so everything sold on drugidea.com is cash only.

Q12: Why did the medicine I received have a different color/shape from the one shown on your website?

Images shown on our website are for illustration purposes only. For Generic Drugs, there are often more than one manufacturer of the same drug, sometimes in different colors and/or shapes. But rest assured, all the drugs we provide have been approved by Indonesian FDA, and have the same active ingredients to treat the same symptoms/diseases even though the color/shape may be different. If you have a manufacturer preference, please let us know and we will try our best to meet your requirements subject to stock availability.